Refund Policy

1. General Refund Conditions

We want all our resellers and subscribers to be satisfied with their purchase. If you’re dissatisfied with your IPTV subscription or reseller package, we offer a refund within a certain time frame as outlined below. Refunds are applicable to service-related issues such as:

Lag or buffering that cannot be resolved

Missing premium channels

Issues with setting up the service

2. Reseller-Specific Refund Policy

For resellers, refunds are available if the subscription package or service fails to meet the expectations set at the time of purchase. If you experience significant downtime or technical issues with your reseller services, you are eligible for a refund. Please note that this refund applies only if we are unable to resolve the issue in a timely manner.

3. Refund Request Process

To request a refund, resellers or subscribers must contact us through the registered email or WhatsApp number. The request should include:

Your full name

Order number

Reason for the refund request

Once we receive your request, we will process it as quickly as possible. Refunds may take up to 15 days to reflect in your account, depending on the payment method used.

4. Subscription Refund Eligibility

For subscribers, refunds are available within 7 days of the subscription purchase if the service was found to be inadequate or not as described. After this period, we do not offer refunds for subscriptions, but we will work to resolve any service issues that arise.

5. Reseller-Specific Terms for Future Subscriptions

If a reseller’s subscription is refunded, they will no longer be eligible to resell our services unless re-approved by our team. Additionally, any pending commissions will be forfeited upon refund approval.

6. Exceptions

Refunds are not available for the following cases:

Account suspension due to violation of our terms

Unauthorized sharing of subscriptions or reseller accounts

Subscriptions or reseller accounts used for illegal purposes

Contact Us
For any questions about the refund policy, please contact us.